All orders are packaged discreetly with the proper packaging materials in order for them to arrive in pristine condition. Domestic and International orders should ship within 1-2 business days. Delays include but are not limited to Holidays, Inclement Weather, and resolution of any verification for the order.
**Once an Item leaves our warehouse we are not responsible for any lost or damaged items. We take excellent care to ensure your item is correctly packaged, however if any damage occurs due to the error of the shipping company in question, the damage is their responsibility. We are happy to assist you in starting a claim regarding lost or damaged items. **
Domestic Orders: In the checkout process you will be presented with shipping options from USPS, UPS, and Fedex. Shipping time will depend on your geographic distance from us and the method of shipment you choose. Please note that orders will be picked up at the end of the business day, the day that an order ships does not count as a “shipping day.”
For orders shipping to P.O. Boxes, APO Addresses, and Non-Contiguous United States (Hawaii, Alaska, et al), USPS will need to be selected.
Special handling requests (e.g. “leave package behind gate”, or box art) can be made in the “Customer Comments” section during the checkout process.
Below you can find a chart of delivery times for UPS. Please note that the quoted UPS transit times are in business days, and that UPS does not deliver on weekends unless an expedited Saturday delivery is specifically pre-arranged. If you have placed your order on a Thursday or Friday and require a Saturday delivery (either by UPS 2nd day air or UPS next day air) please contact us after your order has been placed to arrange for a Saturday delivery (an additional expedited shipping fee will be applied).
Canadian Orders: Canadian Customs will (in most cases) charge import duties on orders containing shisha tobacco. Please note that Lord Puffer is not responsible for these tax/duty assessments. Because duty rates fluctuate and vary from province to province, we advise that you contact your local customs office to get the most recent and up to date information regarding duties.
We are legally required to ship Canadian packages as commercial merchandise including a paper invoice listing the full retail value of the order. There are no exceptions. Any additional duties assessed on an order are the responsibility of the customer. Our advice is to be prepared to pay any duties if necessary. If you refuse to pay the duty fees, the order will be returned to us and subject to a 15% restocking fee. We will not be able to reimburse any shipping charges.
Please select USPS International as your shipping method. Priority International typically takes 7-10 business days to arrive. Express International typically will take 3-5 business days. Neither delivery time includes Customs processing.
International Shipping: We ship internationally to Central America, South America, Europe, Asia, and Australia. The shipping costs are based on your location, the total weight of your order, and your desired shipping method. Your shipping options will be provided to you during the checkout process. Currently, we only ship Internationally via USPS.
*** Orders are billed in US dollars.***
Please note that the Customs office of your country may impose additional duties on your order. Any additional duties assessed on an order are the responsibility of the customer. We advise you to contact your local customs agency for duty information, and to be prepared to pay the duties if necessary.
Note: It is the responsibility of the customer to ensure that the importation of pipe, cigar and/or pipe, cigar products is legal in their country. Refused international orders are subject to a 15% restocking fee upon return.
Please also note that international shipping times are merely estimates and your package may arrive sooner or slower depending on the efficiency of your country’s post office and time spent in customs. International order shipping estimates do not include custom clearance times.
Regarding Electronic Compatibility: All electronic items are built to USA electronics specifications and may need additional modifications or converters in countries other than the USA and Canada.